Zoho Desk is designed to streamline and automate the customer support process for businesses. Keep in mind that there may have been updates or changes to Zoho Desk since then, so it's a good idea to check the official Zoho Desk website or contact Zoho Corporation for the latest information.
Zoho Desk allows businesses to manage customer support inquiries from various channels, including email, social media, chat, and phone.
The software includes a ticketing system to organize and prioritize customer support requests. Tickets can be assigned, tracked, and resolved within the platform.
Zoho Desk enables the creation of a knowledge base where businesses can store articles, FAQs, and other helpful information. This helps customers find answers to common questions without contacting support.
Automation features help streamline repetitive tasks and workflows, reducing manual intervention. This can include automated ticket assignment, responses, and follow-ups.
Zoho Desk provides tools for internal collaboration among support agents. Agents can discuss tickets, share insights, and collaborate on solutions to provide efficient support.
Customers can access the self-service portal to find answers to their queries without contacting support. This can include submitting tickets, tracking their status, and accessing the knowledge base.
Zoho Desk offers reporting and analytics tools to track and measure support performance. Businesses can gain insights into ticket resolution times, customer satisfaction, and agent productivity.
Zoho Desk integrates with other Zoho products as well as third-party applications to provide a seamless experience. Integration options may include CRM, live chat, and other business tools.
Support agents can access and manage customer support activities on the go through mobile applications.
